AI Photoshoot
EN · USDFIND MY ORDER
REFUNDS

Full refund within 14 days,
if nothing is downloaded.

Request it yourself from your order page. No email back and forth.

  1. 01
    Open your order
    Use the link in your order email, or find it with your email and order number.
  2. 02
    Tap “Request a refund”
    The button is at the bottom of the order page, under “Not quite you?”.
  3. 03
    Confirm
    The refund goes back to your original payment method, and your photos and selfies are deleted.

One-time packs

Within 14 days of payment, if you haven't downloaded any photo from the order, you get a full refund from your order page. Once any photo is saved or downloaded, the refund button is no longer available.

Free retake

If the photos don't look like you, ask for one free retake per order. Tell us what's off and add another selfie if you like. The new photos appear on the same order page.

Monthly plans

You can get a refund of the latest billing period if you haven't used any photos in it. Earlier periods are not refunded. Cancelling stops the next charge; photos you already have stay usable until they expire.

Where the money goes

Refunds go back to the card or Apple Pay account you paid with, through Stripe. How long it takes to appear depends on your bank.

Can't find your order? Find it with your email and order number.